The Private Policy is based on the regulations stated in EU General Data Protection Regulation 2016/679 (GDPR).
If you have any questions about our privacy practices, please contact
You will find contact information in the Welcome Email received, or at your Assignee Login on our website.
Information we collect about you
We may collect Personal Information, including Sensitive Data, and other information. “Personal Information” means individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person. “Sensitive Data” includes information or content that you provide that may reveal your ethnic origin, nationality, salary, family status etc. At the Assignee Login on our website you will find a list of all the information we hold.
By providing Sensitive Data to us, you consent to the collection, use and disclosure of Sensitive Data as permitted by applicable privacy laws. We may collect this information through a website, mobile application, or other online services.
The legal basis for the handling of Personal Data
Through an agreement with your Employer or a Relocation Management Company, we are asked to perform certain services that involve obtaining personal information from you. These may include services such as housing procurement, application for work and residence permits, local registration with official authorities, etc.
The purpose for gathering Personal Data
The purpose of obtaining and processing data is to, on behalf of you and / or our client, perform services in accordance with the agreement mentioned above.
Information from other sources
We may obtain personal information about you from your Employer HR department, business partners and other third parties.
Use of technologies to collect information. We use various technologies to collect information from you.
Mobile device IDs. If you’re using our app, we use mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later), instead of cookies, to recognize you. We do this to store your preferences and track your use of our app. Unlike cookies, device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your iPhone. Ad companies also use device IDs or Advertising IDs to track your use of the app, track the number of ads displayed, measure ad performance and display ads that are more relevant to you. Analytics companies use device IDs to track information about app usage.
How we use the information we collect
In general, we use information that we collect about you to:
- deliver our services, and manage our business towards your Employer
- manage your account and provide you with customer support
- communicate with you by email, post, telephone and/or mobile devices about products or services that your Employer or you ask for
- coordinate maintenance, repairs, cleaning or other services in your home
In all circumstances, we may perform these services directly or use a third-party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us.
With whom we share your information
Official Authorities. In connection with our services we may share personal- and sensitive information with local or national authorities. We also may share such information with Embassies and other authorities abroad.
Service providers. We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include fulfilling orders or coordinating services related to your home. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Other Situations. We may disclose your information, including personal information:
In connection with a lease agreement, personal information may be shared with landlords, his/her representative, rental agencies, utility companies, banks and/or insurance companies.
How you can access and correct your information
Applicable privacy laws allow you the right to access and/or request the correction of errors or omissions in your personal information that is in our custody or under our control.
If you have an Assignee login account, you can review, update and correct many of your personal information by entering your account. For other information uploaded in documents or sent by mail/email, please contact your Case Worker.
For general questions, our Privacy Officer will assist you with the access request.
We will respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization to which it was disclosed.
In certain exceptional circumstances, we may not be able to provide access to certain personal information we hold. For security purposes, not all personal information is accessible and amendable by the Privacy Officer. If access or corrections cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
We keep your information only as long as we need it for legitimate business purposes and as permitted by applicable legal requirements. The service we provide may include tasks carried out at the end of your stay. Only necessary information will be held until all our obligations towards your Employer is executed.
Your choices about collection and use of your information
You can choose not to provide us with certain information, but that may result in us not being able to carry out the agreed services towards your Employer.
Our service may also deliver notifications to your phone or mobile device. You can disable these notifications by going into “App Settings” on the app or by changing the settings on your mobile device.
The right to withdraw consent
You are entitled to ask us to delete all personal information we hold. If you wish to delete such data, please contact your Case Manager. The name and contact information you will find at your Assignee Login on our website. If you do not have the login information, you can contact our Privacy Officer. We will then consult with your Employer and make an assessment before we meet your request.
You are entitled to get all your personal data listed in a readable format. Such request can be sent to your Case Worker.
How we protect your personal information
We take security measures to help safeguard your personal information from unauthorized access and disclosure. Users of our services should take care with how they handle and disclose their personal information and should avoid sending sensitive information through insecure email. Sensitive information should always be loaded up through the Assignee Login portal or other secure channels.
You agree that we may communicate by email regarding security, privacy, and administrative issues, such as security breaches. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify the Privacy Officer.
Our services may include handling personal and sensitive information about children under 18 years. This may be your own children, or other children moving with you. It can also relate to your children born under your expatriation. This information will be handled in accordance with the Service agreement with your Employer.
Onward transfer and consent to international processing
Right of appeal
If you have any objection to our processing of personal information, a complaint may be sent to your Employer, or to our principal (Relocation Manager Company) if we are a subcontractor for this.
Last updated: 10.02.2022