Privacy Policy

Relocation AS (“we”, “our”, “us”) is committed to protecting the privacy and personal data of all individuals whose information we process. This Privacy Policy explains what personal data we collect, how and why we process it, with whom it may be shared, and the rights you have under the EU General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act.

If you have any questions about this Policy, please contact:

Privacy Officer
Relocation AS
Madlakrossen 4, 4042 Hafrsfjord
post@relocation.no

For specific questions about your assignment, please contact your Case Worker. Contact details are provided in your Welcome Email.

Data Controller

Relocation AS acts as a data controller when we process personal data about you as part of the agreed relocation services. In some cases, we act as a data processor on behalf of your Employer or a Relocation Management Company (RMC). 

Categories of Personal Data We Process

We may collect and process the following categories of personal data:

Personal Data

Information that identifies or can identify you, including:

  • Full name

  • Contact details (address, email, phone number)

  • Date of birth

  • Identification numbers (passport, national ID)

  • Employment details

  • Family/household composition

  • Banking or financial information when required for services (e.g., deposits, utility setup)

Special Categories of Personal Data (Article 9 GDPR)

We may process special category data only when necessary for providing services or required by law, such as:

  • Nationality and citizenship

  • Marital status and family details

Information About Children

We may process personal data about your children when required for immigration applications, local registration registrations, or services related to your relocation.

Information About Spouse/Partner

We will request separate consent or authorization directly from your spouse/partner where consent is required. We do not accept consent on another person’s behalf.

How We Collect Personal Data

We collect personal data in several ways:

  • Directly from you (forms, email, phone, uploaded documents)

  • Through your Employer or their HR department

  • Through Relocation Management Companies

  • From other service providers involved in the relocation process

  • Through our website

Legal Basis for Processing (Article 6 GDPR)

We process your personal data lawfully under the following legal bases:

  • Article 6(1)(b) – Contract
    Processing is necessary to perform the relocation services agreed with your Employer or RMC.

  • Article 6(1)(c) – Legal obligation
    For example, when assisting with local registrations, immigration requirements, or tax-related obligations.

  • Article 6(1)(f) – Legitimate interests
    For managing communication, coordinating services, preventing fraud, and improving our services.

For special categories of personal data, we rely on:

  • Article 9(2)(a) – Explicit consent, or

  • Article 9(2)(b)/(f)/(g) – Legal requirements or public interest, where applicable.

You may withdraw consent at any time (see Section 11), but this may prevent us from delivering certain services.

Purpose of Processing

We process your personal data only for the following purposes:

  • Providing relocation services as agreed with your Employer/RMC

  • Housing search and lease coordination

  • Local authority registrations and immigration formalities

  • Opening bank accounts, utility setup, insurance services

  • Coordinating repairs, cleaning, maintenance, and related services

  • Managing access to the Assignee Login platform

  • Providing customer support and service updates

  • Ensuring legal compliance and maintaining security

Sharing of Personal Data

We only share your data when necessary for the purposes described above.

Authorities

We may share personal data with:

  • Immigration authorities

  • Tax authorities

  • Local registration offices

  • Embassies or consulates or VFS offices

  • Other public authorities when legally required

Service Providers and Partners

Including:

  • Landlords and rental agencies

  • Utility providers

  • Banks and insurance companies

  • Cleaning, repair, and maintenance suppliers

  • Relocation partner companies in other countries

All third parties processing your data on our behalf are bound by written data processing agreements.

International Transfers

If your service requires transferring data outside the EEA, we will apply appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)

  • Transfer Impact Assessments

  • Ensuring equivalent levels of protection in receiving countries

Use of Cookies and Tracking Technologies

If you use our app or website, we may collect:

  • Device identifiers

  • Log data

  • Usage data

We use these technologies only with a valid legal basis, such as your consent for non-essential cookies. You may manage your cookie preferences through our Cookie Banner or your device settings.

Data Retention

We retain your personal data only as long as necessary to:

  • Provide contracted services

  • Fulfil legal obligations

  • Resolve disputes

  • Maintain records required by law

Typical retention periods:

  • Relocation service data: until the assignment is complete

  • Financial/transactional data: 5 years (Accounting Act requirement)

  • Other personal data: deleted when no longer needed

Security

We apply appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, alteration, or disclosure.

Sensitive information should not be sent via insecure email. Please upload such information through your Assignee Login or other secure channels.

Your Rights Under GDPR

You have the following rights:

  • Right of access (Article 15)

  • Right to rectification (Article 16)

  • Right to erasure (“right to be forgotten”) (Article 17)

  • Right to restriction of processing (Article 18)

  • Right to data portability (Article 20)

  • Right to object (Article 21)

  • Right to withdraw consent at any time

  • Right not to be subject to automated decision-making (we do not use such systems)

You can exercise your rights by contacting your Case Worker or the Privacy Officer.

Withdrawal of Consent

Where we rely on consent, you may withdraw it at any time.
Withdrawal does not affect the lawfulness of processing before withdrawal but may prevent us from delivering certain services.

Complaints

If you believe we are processing your data unlawfully, you may lodge a complaint with:

The Norwegian Data Protection Authority (Datatilsynet)
Website: www.datatilsynet.no

You may also raise concerns with your Employer or the RMC consultant managing your assignment.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to you directly where appropriate.

Last revised: 01.07.2025